Our Policies

Encore Academy of Dance is not responsible for students misplaced articles. Please mark all personal items and keep all belongings separate from other students in a dance bag placed on the shelf or in a cubby. A lost and found basket is located behind the front desk. This basket is emptied periodically and all contents are donated.

  1. Registration
    All students must complete a registration and policy form before beginning classes. New students may take one trial class free of charge before registering, however, if they decide to continue the trial class will count as their first class. The registration fee must be paid and all registration information must be provided before any further classes can be taken. All fees are NON-REFUNDABLE. NO EXCEPTIONS.
  2. Tuition and Withdrawal
    Tuition is charged to a bank account, debit card or credit card on the 1st of every month. This information can be changed at anytime through the customer portal.If you would prefer to pay tuition in cash it must be paid prior to the 1st of each month. After the 5th a $15 late fee will be added. NO EXCEPTIONS will be made for this. A $30 fee will be added to all returned checks. Tuition is due even if the student misses classes in order to maintain the students place in the class. Withdrawal from the program requires a 30 day notice and must be made in writing to the front desk or tuition will be due. All fees are NON-REFUNDABLE. NO EXCEPTIONS.
  3. Credits and Refunds
    No credits or refunds will be given. However, all classes may be made up.
  4. Attendance
    Regular attendance is vital to student progress and group choreography. Please make every effort to attend all classes. No refunds will be given for missed classes, however, a student may make-up missed classes by taking another class in the same style of dance during the month in which the class was missed. Please speak with the student’s instructor regarding appropriate make-up classes for your student. If a student misses more than three of the final ten classes before the annual showcase they may be dismissed from participating in the showcase, at the discretion of the instructor.
  5. Classroom Etiquette
    Dance training is built on standards that reflect respect and professionalism. These include being prepared for classes by wearing the appropriate dress code, shoes and having hair done accordingly, listening to the instructor, and applying corrections and not wearing street clothes to class. We expect all students to arrive on time, be prepared to dance and display courtesy to parents, instructors and classmates. Tardy, unprepared or discourtesy students may not be allowed to dance.
  6. Information
    Please continue to check your e-mail, the bulletin boards and posted signs for reminders and new information. Encore Academy of Dance can not be responsible for notifying each individual student of all reminders.
  7. Communications
    During class hours, instructors are not available for discussion. Written messages may be left for the instructors at the front desk. Be sure to include a name and phone number if a return call is necessary. If a parent chooses, or if an instructor feels it is necessary, a conference time may be arranged with an instructor and parent regarding a students progress.
  8. Drop off/ pick up/ safety
    Please walk young students into the studio at all times. Young students should also be instructed by parents to wait inside the studio until the person providing transportation enters the studio to pick them up. Please do not leave students at the studio for lengthy time periods. If an emergency prevents prompt pick up of your student, please call the studio to advise the student and staff of the situation.
  9. Lobby
    An office manager will be at the front desk during office hours when classes are being held to receive payments, answer questions and supervise the area. NO food or drinks are allowed on the studio floor. Bottled water is acceptable.
  10. Inclement Weather
    Encore Academy of Dance usually follows the Durham Public Schools closings for inclement weather. Should inclement weather be a concern during school hours or on the weekend, please check the your e-mail for instructions. An email will be sent should any changes take place to the schedule. In most cases, classes will be held when schools are delayed due to weather; however, please check your email to be certain. Students may take another class in the same style of dance during the same month to make-up for any classes missed due to weather. If you are uncertain of the make-up class for your student, please check at the front desk.
  11. Showcase
    Every family who has a student performing the showcase will receive one t-shirt per dancer , one program and complimentary tickets to the performance. Additional t-shirts and programs may be pre-ordered in the spring. A DVD of the annual spring showcase may be pre-ordered.
  12. Costumes
    All costume fees are included in your monthly payments. If a dancer requires more than 5 costumes an $85 per extra costume fee is charged April 1st.
  13. Showcase Videos
    Encore Academy of Dance has a professional videographer tape the showcase each year. Every family with a student performing in the showcase will have the option of ordering a DVD in the spring. The Theatre does not allow videotaping during the show.